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Customer Service

Upbra's Guarantee

 

100% Satisfaction Guarantee - Of course, if the size you receive does not work out for you, you can always send it back for a refund or exchange within 30 days from the date in which you received your original shipment. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damaged, missing parts, or signs of wear. All refunds will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 18 business days for your return(s) or exchange(s) to be processed. Items marked as Seconds/Slightly Imperfect Upbra® bras & swimwear are not eligible for a refund. For More information, click here.

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Are my items in stock?

 

We are doing our best to manufacture Upbra bras & swim tops as quickly as possible. Generally, if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the expected ship date. There is never an extra charge for shipping of back-ordered items. After your order ships, you will be notified by email.

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What if the item I want is out of stock?

 

If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.

As soon as that item is back in stock, you will be notified by email.

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What about back orders?

 

We will email you if an item is back ordered. We ship back orders as soon as they are back in stock. We will email you when we ship any back ordered item.

If an item you order has been on back order for an unusually long time, once the item is back in stock, we will contact you via email.


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What are my payment options?

 

We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security, please do not send cash.

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Is it safe to use my credit card?

 

Yes, shopping at Upbra.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

You may also place your order by emailing us at office@upbra.net or printing our order form and mailing it to us.

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Where can I enter a coupon or promotional code?
 

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.


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How do I place an international order?


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Where is my email confirmation?

 

You will receive your email confirmation within 24 hours of placing your order.


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How much do you charge for shipping?

US Shipments -

International Shipments:

 COUNTRY  AVERAGE  SHIPPING  AVERAGE  TAX/DUTIES
 CURRENCY  HOW TO ORDER
 Argentina  1395.15  1617.56  ARS  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Australia  26.98  --  AUD  Select your country's flag on the "Add to Bag" page.
 Austria  31.08  37.62  EURO  Select your country's flag on the "Add to Bag" page.
 Bahamas  40  34  BSD  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Belgium  28.62  34.34  EURO  Select your country's flag on the "Add to Bag" page.
 Brazil  117.05  211.35  BRL  Select your country's flag on the "Add to Bag" page.
 Canada  17.88  11.5  CAD  Select your country's flag on the "Add to Bag" page.
 Chile  40848  --  CLP  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 China  214.73  --  CNY  Select your country's flag on the "Add to Bag" page.
 Colombia  197340  --  COP  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Costa Rica  14804.79  15943.62  CRC  Select your country's flag on the "Add to Bag" page.
 Czech  Republic  24484.84  42706.13  CZK  Select your country's flag on the "Add to Bag" page.
 Denmark  182.61  146.09  DKK  Select your country's flag on the "Add to Bag" page.
 Ecuador  69  --  USD  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Egypt  881.63  --  EGP  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 El Salvador  69  --  USD  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Finland  33.52  26.16  EURO  Select your country's flag on the "Add to Bag" page.
 France  30.25  19.62  EURO  Select your country's flag on the "Add to Bag" page.
 Germany  26.16  19.62  EURO  Select your country's flag on the "Add to Bag" page.
 Greece  13.90  19.62  EURO  Select your country's flag on the "Add to Bag" page.
 Guatemala  508.32  --  GTQ  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Hong Kong  164.38  --  HKD  Select your country's flag on the "Add to Bag" page.
 Hungary  6677.06  7447.49  HUF  Select your country's flag on the "Add to Bag" page.
 India  2012.61  2272.30  INR  Select your country's flag on the "Add to Bag" page.
 Indonesia  205492.5  657576  IDR  Select your country's flag on the "Add to Bag" page.
 Ireland  10.63  17.98  EURO  Select your country's flag on the "Add to Bag" page.
 Isle of Man  11.44  13.08  EURO  Select your country's flag on the "Add to Bag" page.
 Israel  114.82  69.59  ILS  Select your country's flag on the "Add to Bag" page.
 Italy  27.79  20.44  EURO  Select your country's flag on the "Add to Bag" page.
 Jamaica  5074.82  --  JMD  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Japan  2147.03  --  JPY  Select your country's flag on the "Add to Bag" page.
 Korea,  Republic of  16222.50  --  KRW  Select your country's flag on the "Add to Bag" page.
 Latvia  26.16  20.44  EURO  Select your country's flag on the "Add to Bag" page.
 Liechtenstein  16.9  6.57  CHF  Select your country's flag on the "Add to Bag" page.
 Lithuania  25.34  18.8  EURO  Select your country's flag on the "Add to Bag" page.
 Luxembourg  27.79  13.9  EURO  Select your country's flag on the "Add to Bag" page.
 Malaysia  66.43  19.54  MYR  Select your country's flag on the "Add to Bag" page.
 Maldives  1066.05  --  MVR  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Mexico  527.57  244.94  MXN  Select your country's flag on the "Add to Bag" page.
 Monaco  21.26  17.17  EURO  Select your country's flag on the "Add to Bag" page.
 Morocco  637.87  138.67  MAD  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Netherlands  31.88  53.96  EURO  Select your country's flag on the "Add to Bag" page.
 Norway  117.99  --  NOK  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 New Zealand  88.44  91.2  NZD  Select your country's flag on the "Add to Bag" page.
 Peru  224.35  --  PEN  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Philippines  1463.81  --  PHP  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Poland  71.63  88.69  PLN  Select your country's flag on the "Add to Bag" page.
 Portugal  13.08  17.98  EURO  Select your country's flag on the "Add to Bag" page.
 Saudi Arabia  112.48  30  SAR  Select your country's flag on the "Add to Bag" page.
 Singapore  22.51  --  SGD  Select your country's flag on the "Add to Bag" page.
 Slovakia  53.94  17.98  EURO  Select your country's flag on the "Add to Bag" page.
 Slovania  26.15  18.8  EURO  Select your country's flag on the "Add to Bag" page.
 South Africa  292.97  632.83  ZAR  Select your country's flag on the "Add to Bag" page.
 Spain  16.35  17.98  EURO  Select your country's flag on the "Add to Bag" page.
 Sweden  337.25  501.77  SEK  Select your country's flag on the "Add to Bag" page.
 Switzerland  19.72  6.57  CHF  Select your country's flag on the "Add to Bag" page.
 Taiwan  527.26  --  TWD  Select your country's flag on the "Add to Bag" page.
 Thailand  755.53  2298.08  THB  Select your country's flag on the "Add to Bag" page.
 Turkey  80.12  61.05  TRY  Select your country's flag on the "Add to Bag" page.
 United Arab  Emirates  128.55  --  AED  Select your country's flag on the "Add to Bag" page.
 United   Kingdom  11.5  15.82  GBP  Select your country's flag on the "Add to Bag" page.
 Ukraine  1536.32  --  UAH  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.
 Venezuela  1998412.50  --  VEF  Select "Click Here to ship via our courier service
 partner if your country is not listed.
" during   checkout.



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When will my order be charged?

 

For credit card orders, will be charged within 48 hours. For PayPal orders you are charged by PayPal when the order is placed.

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When will my order be shipped?

 

Most in-stock orders are shipped out 2 business days after purchase. During the holiday season, please allow 2-4 business days for your order to process. Upbra bras & swim are new products and due to the unexpected demand, stock is still limited.


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How long does shipping take?

US Shipments:

International Shipments:



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Do you offer expedited shipment for orders?

 

Unfortunately, we do not offer expedited shipments. However, our shipping time is quite fast; domestic orders typically only take 3-5 days for delivery.

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How do I track my order?

 

We will notify you via email after your package has shipped. Packages usually ship the next business day. To ensure that you do get your shipping confirmation email, please save the email address office@upbra.net to your address book so that your email will go to your inbox and not your spam folder.

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What about my privacy?

 

We are committed to protecting your privacy. Click here for our Privacy Policy.

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What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

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Upbra® bras are protected by multiple issued and pending US
and International patents. Copyright
 
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Upbra bras and swim tops are made in the USA Handmade in California. Just for you!