Customer Service Questions
» 100% Satisfaction Guarantee
PLACING AN ORDER
» Are my items in stock?
» What if the item I want is out of stock?
» What about back orders?
» What are my payment options?
» Is it safe to use my credit card?
» Where can I enter a coupon code?
» How do I place an international order?
» Where is my email confirmation?
SHIPPING & HANDLING
» How much do you charge for shipping & handling?
» When will my order be charged?
» When will my order be shipped?
» How long does shipping take?
» Do you offer expedited shipment for orders?
» How do I track my order?
» What is the return policy?
» How do I return something?
» Do I have to pay for the return postage?
» When will my return be processed?
» What about my privacy?
» What are cookies?
We're confident that your Upbra® bra will fit great and make you feel amazing, or we'll make it right. If the size you receive does not work out for you, we are always here to help; included in all domestic orders is a prepaid return label for your return until you get the right size. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damage, missing parts, or signs of wear. For refunds, it will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 3 business days for us to process and ship out exchange(s), and 10 business days for a refund to process through from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund. For More information, click here.
We are doing our best to manufacture Upbra bras & swim tops as quickly as possible. Generally,
if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the
expected ship date. There is never
an extra charge for shipping of back-ordered items.
After your order ships, you will be notified by email.
If an item is out of stock, you can still select the size in the drop down menu. You will see a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions.
As soon as that item is back in stock, we will email you.
If you place an order and it becomes out of stock before we are able to ship your order, we will email you.
Once the item is back in stock, we will let you know.
We accept Paypal, Visa, MasterCard, American Express and Discover
online. You may also place your order by printing our order form and mailing
it to us with a check or money order enclosed. Please be aware that orders
placed with personal checks require an additional two weeks to process.
Our secure server
software encrypts information, ensuring that Internet transactions stay
private and protected. We use Secure Sockets Layer (SSL) technology, considered
the gold standard in Internet encryption technology, to protect the security
of your credit card information as it is transmitted to us.
You may also place your order by emailing us at firstname.lastname@example.org or printing our order form and mailing it to us.
How to Place an Order to ship to Australia, Canada, Great Britain, Norway and United Kingdom(shipped via USPS):
• Select the item you want to purchase on the "Shop" page, and following the instructions to checkout.
How to Place an Order to Austria, Belgium, Brazil, China, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Isle of Man, Israel, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, and UAE(shipped via UPS i-Parcel):
- Select the item you want to purchase on the "Shop" page.
- Then on the next page, select your country's flag in the top right corner of that page. See example below:
- Next, select the size and quantity you would like to get and when done click on the button, "Add to Bag".
- Then click on "Continue Shopping" to add more items to the bag (if you want to add more items).
- When you're done adding all the items you would like to purchase to the bag, click on "Checkout" to complete your purchase in the UPS i-Parcel's (our international shipping partner company) secure checkout page.
How to Place an Order to all other countries(shipped via Global Checkout):
- Select the item(s) you want to purchase on the "Shop" page and then click on "Add to Bag" to add all the items you want to puchase into your shopping cart.
- Proceed to checkout when all items you want to purchase is in your shopping cart by pressing "Check Out".
- During checkout, click the "Click Here to ship via our courier service partner if your country is not listed." link under "Expected Delivery". See example below:
- Then complete your purchase in the GLOBAL CHECKOUT COMPANY's (our international shipping partner company) secure checkout page.
You will receive your email confirmation within 24 hours of placing your order.
• We ship via USPS Mail.
• The postage for standard shipping is $8.95 flate rate.
COUNTRY AVERAGE SHIPPING AVERAGE TAX/DUTIES
CURRENCY Argentina 1395.15 1617.56 ARS Australia 26.98 -- AUD Austria 31.08 37.62 EURO Bahamas 40 34 BSD Belgium 28.62 34.34 EURO Brazil 117.05 211.35 BRL Canada 17.88 11.5 CAD Chile 40848 -- CLP China 214.73 -- CNY Colombia 197340 -- COP Costa Rica 14804.79 15943.62 CRC Czech Republic 24484.84 42706.13 CZK Denmark 182.61 146.09 DKK Ecuador 69 -- USD Egypt 881.63 -- EGP El Salvador 69 -- USD Finland 33.52 26.16 EURO France 30.25 19.62 EURO Germany 26.16 19.62 EURO Greece 13.90 19.62 EURO Guatemala 508.32 -- GTQ Hong Kong 164.38 -- HKD Hungary 6677.06 7447.49 HUF India 2012.61 2272.30 INR Indonesia 205492.5 657576 IDR Ireland 10.63 17.98 EURO Isle of Man 11.44 13.08 EURO Israel 114.82 69.59 ILS Italy 27.79 20.44 EURO Jamaica 5074.82 -- JMD Japan 2147.03 -- JPY Korea, Republic of 16222.50 -- KRW Latvia 26.16 20.44 EURO Liechtenstein 16.9 6.57 CHF Lithuania 25.34 18.8 EURO Luxembourg 27.79 13.9 EURO Malaysia 66.43 19.54 MYR Maldives 1066.05 -- MVR Mexico 527.57 244.94 MXN Monaco 21.26 17.17 EURO Morocco 637.87 138.67 MAD Netherlands 31.88 53.96 EURO Norway 117.99 -- NOK New Zealand 88.44 91.2 NZD Peru 224.35 -- PEN Philippines 1463.81 -- PHP Poland 71.63 88.69 PLN Portugal 13.08 17.98 EURO Saudi Arabia 112.48 30 SAR Singapore 22.51 -- SGD Slovakia 53.94 17.98 EURO Slovania 26.15 18.8 EURO South Africa 292.97 632.83 ZAR Spain 16.35 17.98 EURO Sweden 337.25 501.77 SEK Switzerland 19.72 6.57 CHF Taiwan 527.26 -- TWD Thailand 755.53 2298.08 THB Turkey 80.12 61.05 TRY United Arab Emirates 128.55 -- AED United Kingdom 11.5 15.82 GBP Ukraine 1536.32 -- UAH Venezuela 1998412.50 -- VEF
Most in-stock orders are shipped out 2 business days after purchase. During the holiday season, please allow 2-4 business days for your order to process. Upbra bras & swim are new products and due to the unexpected demand, stock is still limited.
• Shipped from our facility to you directly via USPS (United States Postal Service).
• Most shipments arrive within 5-8 business days.
Most international countries -
• Shipped via our courier partner UPS i-parcel
• Most shipments outside the US arrive within 9-18 business days
• Shipment prices vary depending on location (to find out more about shipping costs, please contact them at email@example.com)
All other countries -
• Shipped through a forwarding company called Global Checkout
• Most shipments outside the US arrive within 9-18 business days
• Shipment prices vary as they ship via DHL or FedEx (to find out more about shipping costs, please contact them at firstname.lastname@example.org).
We will notify you via email after your package has shipped. Please save the email address email@example.com to your address book so that your email will go to your inbox and not your spam folder.
Of course, if the size you receive does not work out for you, you can always send it back for a refund or exchange within 30 days from the date in which you received your original shipment. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a 25% restocking fee for damage, missing parts, or signs of wear. Customers are responsible for the return postage to send back any returns, but we cover the shipping cost to send out any exchanges. All refunds will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 18 business days for your return(s) or exchange(s) to be processed from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund. For more information, click here.
Yes, but we pay for the postage for exchanges shipped to you.
Returns can take 2 days to 2 weeks to make their way back to us depending you how and where it was shipped.
Once we process your returns an email confirmation will be sent. Please allow about 15 business days for any refunds to post to your account. For more information about the return process, please click here.
If you've sent back your return over two weeks ago, our Customer Support team is happy to look into your return for you.
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